Our online store at shop.vyoorajewels.com is opening soon. This policy will apply to all orders placed online once it launches. Purchases made at our showroom are handed over in person.
This policy explains how Vyoora Jewels India Pvt. Ltd. delivers orders placed through our online store and other remote channels. Because gold is precious, every shipment is insured and handled with additional security at every step.
1. Where we deliver
We deliver to serviceable PIN codes across India. Serviceability is confirmed at checkout. We do not currently ship outside India.
2. Dispatch and delivery timelines
| Item type | Dispatch | Typical delivery after dispatch |
|---|---|---|
| Gold coins and bars | 1–3 business days | 2–7 business days |
| Ready-stock jewellery | 2–4 business days | 2–7 business days |
| Made-to-order or customised jewellery | As communicated at the time of order | 2–7 business days |
Timelines are estimates and depend on location, KYC verification and courier operations. The estimated delivery date is shown at checkout and in your order confirmation. If we are unable to deliver within the promised time, we will inform you and you may choose to cancel the order for a full refund.
3. Shipping charges
Any shipping or handling charges are shown clearly at checkout before you pay. There are no hidden delivery fees.
4. Insurance and packaging
- Every shipment is fully insured for its invoice value until it is delivered to you.
- Orders are sent through secure logistics partners experienced in handling precious goods.
- Items are packed in tamper-evident, sealed packaging without external branding, for your security.
5. Secure handover
- Delivery is made only to the person named on the order, or to an adult authorised by them, against a one-time password (OTP) sent to the registered mobile number.
- The delivery partner may ask to see a government-issued photo ID that matches the name on the order.
- We cannot deliver to PO boxes, hotels, or public places, and we may decline to change the delivery address after dispatch.
6. Checking your parcel
Before accepting delivery, please make sure the outer packaging and tamper-evident seal are intact. If the package appears tampered with or damaged, do not accept it and contact us immediately. We recommend recording a continuous, unedited video while opening your parcel — it helps us resolve any claim quickly. Please report any issue within 48 hours of delivery.
7. Failed or refused delivery
Our delivery partner will make up to three attempts. If delivery cannot be completed — for example because the recipient is unavailable, the OTP or ID cannot be verified, or the parcel is refused without a valid reason — the shipment will be returned to us. We will then contact you to arrange re-delivery (charges may apply) or a refund in line with our Cancellation, Return & Refund Policy.
8. Order tracking
Once your order is dispatched, we will share the tracking details by SMS or email. For security reasons, item details are never printed on the outside of the package.
9. Showroom pickup
Where offered, you may choose to collect your order from our showroom. Please bring your order confirmation and a valid photo ID. Collection is available only to the buyer or a person authorised in writing.
10. Contact
For any question about a delivery, email support@vyoorajewels.com or call 080 6932 8840 with your order number.