Grievance Redressal Policy

At Vyoora Jewels India Pvt. Ltd., we take every complaint seriously. This policy explains how to raise a concern, who will handle it, how quickly we will respond, and where you can go if you are not satisfied. It is published in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

1. How to raise a concern

Most questions can be resolved quickly by our customer care team. Contact us by:

• Email: support@vyoorajewels.com
• Phone: 080 6932 8840
• The contact form on our website (choose “Complaint / grievance”)
• In person at our registered office

Please include your name, contact details, invoice or order number, a description of the issue and any supporting photographs or documents.

2. Grievance Officer

If your concern is not resolved to your satisfaction, or if it concerns your personal data, you may write directly to our Grievance Officer:

3. Our response timelines

If we need more information, we will ask promptly. Complaints about personal data are handled within the time prescribed under the Digital Personal Data Protection Act, 2023 and its rules.

4. If you are still not satisfied

You can also seek help from the following independent bodies:

• National Consumer Helpline — call 1915 or visit consumerhelpline.gov.in.
• Consumer Disputes Redressal Commissions — file a complaint online through e-Daakhil.
• Bureau of Indian Standards — for complaints about hallmarking or purity, through the BIS CARE app or bis.gov.in.
• Data Protection Board of India — for complaints about personal data, after using our grievance process.

5. Our commitment

Every complaint is recorded, investigated fairly and answered in writing. Raising a complaint will never affect the way we treat you as a customer.