Gold bought from Vyoora Jewels India Pvt. Ltd. keeps its value. This policy explains how we exchange gold for new jewellery and how we buy gold back from you for payment, so that you always know what to expect.
1. What we accept
- Gold jewellery, coins and bars bought from Vyoora Jewels; and
- at our discretion, BIS hallmarked gold jewellery, coins and bars bought elsewhere.
We do not accept items that appear to be imitation, plated, damaged beyond assessment, or whose ownership cannot be established.
2. What to bring
- The item itself (for coins and bars, in the original sealed packaging with its certificate, if available);
- the original invoice, for items bought from us;
- a valid government-issued photo ID and your PAN, where required by law; and
- for sale proceeds, details of a bank account in your own name.
The seller must be the owner of the item and at least 18 years old. You will be asked to sign a short declaration of ownership.
3. Purity testing
Every item is weighed and tested in front of you. We first use non-destructive testing, such as X-ray fluorescence (XRF). If the result is unclear, we may — only with your consent — carry out a fire assay or melting test, which can cause a small loss of weight. Stones, enamel, lac and other non-gold materials are removed or deducted from the weight. You will see the gross weight, the net gold weight and the tested purity before you decide.
4. How we value your gold
Gold value = net gold weight × tested purity × our prevailing rate on the day.
Making charges, stone charges and taxes paid at the time of purchase are not part of the gold value and are not refunded. Our prevailing buy and exchange rates are displayed in the showroom and are available on request; they change with market conditions.
5. Exchange for new jewellery
| Item | Exchange value |
|---|---|
| Vyoora Jewels jewellery, coins and bars | 100% of the gold value |
| Other BIS hallmarked gold | Gold value, less a deduction that we will tell you before you agree |
The exchange value is adjusted against the price of your new purchase, which is billed at the same day’s rates.
6. Buyback for payment
| Item | Buyback value |
|---|---|
| Vyoora Jewels coins and bars in original sealed, undamaged packaging with certificate | Prevailing buyback rate for the stated weight and purity |
| Vyoora Jewels jewellery, and coins or bars that have been unsealed | Gold value, less a deduction that we will tell you before you agree |
| Other BIS hallmarked gold | Gold value, less a deduction that we will tell you before you agree |
7. Payment
We pay for gold bought back by bank transfer (NEFT, RTGS or IMPS) to an account in the seller’s name, after verifying documents. We do not make buyback payments in cash. You will receive a purchase voucher showing the weight, purity, rate and amount.
8. Our right to refuse
We may decline an exchange or buyback if documents are incomplete, KYC cannot be verified, the item’s origin is doubtful, or we suspect a breach of law. Where required, we will report suspicious transactions to the authorities, as explained in our KYC & Anti-Money Laundering Policy.
9. Digital gold
Selling or redeeming digital gold will be governed by the terms of our digital gold platform, not by this policy.
10. Contact
To check today’s rates or book a buyback appointment, email support@vyoorajewels.com or call 080 6932 8840.